Process voicemail input action
Use this action to collect a voicemail snippet, or message, from the caller, or to process an incoming fax. If the system collects a voicemail snippet, the snippet is stored in the Voicemail.VoicemailSnippet built-in variable. Use this variable to play back the snippet, to submit and send the snippet to the target entity’s inbox, or to cancel it. If the system detects a fax, it processes the fax and the action becomes a terminating action for the flow.
When the system collects a voicemail, the path follows the Voicemail output and the voicemail snippet saves to the Voicemail.VoicemailSnippet variable. The no input timeout and the final silence timeout, which terminate the collection if a DTMF key is not pressed, are both 5 seconds and a beep is initially played. None of these elements are configurable.
To use this action, from the Architect toolbox, expand the Audio category and drag the action into your flow editor.
|Name||Change the name of the action, or leave the default Clear Voicemail Snippet name.|
|Maximum Voice Snippet Time||
The maximum time allowed for the voice snippet. If the set value resolves to a NOT_SET Duration at flow runtime, the default set by the administrator is used.
|Voice Snippet||The voice snippet if the action is successful. If it is unsuccessful, the bound output variable value is left untouched.|
Configure output paths
This “fake” output is used to represent when the action recognizes a fax tone and then processes the fax. When this behavior occurs, the action is a terminating action for the flow.
The action successfully collected, but not processed, a voicemail message. The message is stored internally in the Voicemail.VoicemailSnippet built-in variable.
The action timed out while waiting for the caller to speak.
Either voicemail is not enabled for the target entity, or an internal error occurred.