Process voicemail input action

Use this action to collect a voicemail snippet, or message, from the caller, or to process an incoming fax. If the system collects a voicemail snippet, the snippet is stored in the Voicemail.VoicemailSnippet built-in variable. Use this variable to play back the snippet, to submit and send the snippet to the target entity’s inbox, or to cancel it. If the system detects a fax, it processes the fax and the action becomes a terminating action for the flow.

When the system collects a voicemail, the maximum allowable snippet length is 3 minutes. The no input timeout and the final silence timeout, which terminate the collection if a DTMF key is not pressed, are both 5 seconds and a beep is initially played. None of these elements are configurable.

To use this action, from the Architect toolbox, expand the Audio category and drag the action into your flow editor.

Element Description
Name Change the name of the action, or leave the default Clear Voicemail Snippet name.

Configure output paths

Name Description
Fax Processed

This “fake” output is used to represent when the action recognizes a fax tone and then processes the fax. When this behavior occurs, the action is a terminating action for the flow.

Voicemail

The action successfully collected, but not processed, a voicemail message. The message is stored internally in the Voicemail.VoicemailSnippet built-in variable.

No Input

The action timed out while waiting for the caller to speak.

Failure

Either voicemail is not enabled for the target entity, or an internal error occurred.