Co-browse for web chat sharer experience
On January 27, 2025, Genesys will no longer support the legacy co-browse for chat and voice functions in Genesys Cloud. Genesys encourages its customers to migrate to the new co-browse for Messenger, which supports web messaging and voice. For more information, see Deprecation: Legacy co-browse and screen share.
When an agent requests a co-browse session, sharers can either accept or decline the session.
After accepting the session, sharers see the agent’s cursor and can cancel the session at any time. A blue border around the page gives an extra visual cue that the agent can see the sharer’s page. For more information about starting a co-browse session from a web chat or voice interaction, see Work with co-browse sessions.
