Co-browse for web chat sharer experience

When an agent requests a co-browse session, sharers can either accept or decline the session.

Accept or Decline buttons in the Screen Share request.

After accepting the session, sharers see the agent’s cursor and can cancel the session at any time. A blue border around the page gives an extra visual cue that the agent can see the sharer’s page. For more information about starting a co-browse session from a web chat or voice interaction, see Work with co-browse sessions.

Show me

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top