Change the Messenger configuration assigned to a Messenger deployment
- Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
- Web Deployments > Configurations > All permission
- Web Deployments > Deployments > All permission
- An inbound messaging flow
- Click Admin.
- Under Message, click Messenger Deployments.
- Navigate to the Messenger deployment you want to change.
- Click the box to place a check mark next to the Messenger deployment to change, then click Change Assignment.
Click Moreand from the menu that appears, click Change Assignment.
- In the Assignment pane, select a Messenger configuration and then the version to assign.
- Click Save.