Cannot create interactions
Under Menu , you clicked New Interaction and received the following message:
You do not have a phone selected and do not have permission to create emails or SMS messages (or both). To create non-voice interactions, you must be a member of a queue and have the correct permissions. All outbound interactions on behalf of queues require permission to view queues (Routing > Queue > View). For more information, see Add members to the queue and Administrator requirements.