Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

Under Menu , you clicked New Interaction and received the following message:

Message indicating no permission to create interactions

You do not have a phone selected and do not have permission to create emails or SMS messages (or both). To create non-voice interactions, you must be a member of a queue and have the correct permissions. All outbound interactions on behalf of queues require permission to view queues (Routing > Queue > View). For more information, see Add members to the queue and Administrator requirements.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.