If at some point in time you need to cancel your SMS short code service, you will need to compile the following information and send it to GenesysCloudShortCodes@genesys.com.

  • Organization ID
  • Short code number
  • Short code region (US, CA, UK)
  • Date of cancellation
  • Reason for cancellation

Cancellation requests need to be received 5 business days prior to the short code renewal date in order to prevent charges from appearing on your next invoice.

For more information, see How do I find my organization ID?