Browse by categories in the knowledge portal

If the knowledge base contains existing categories, customers can click them to browse the knowledge portal. If a customer clicks one of the available categories, the knowledge portal displays the list of attributed articles.

To add categories, see Step 2 in Knowledge workbench quick start guide.
To select which categories you want to display, see Step 1 in Knowledge portal quick start guide.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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