What is automatic call distribution (ACD)?
ACD is the contact center art and science of getting the right call to the right person as quickly as possible. To learn more:
Watch a brief overview
View a 2-minute video that describes ACD and explains how PureCloud routes a call to the appropriate person.
Take our self-paced training
Learn more about the fundamentals of ACD, including concepts, routing methods, and agent utilization in our self-paced training course.
Read about ACD and interaction routing
Read our help for detailed information about how PureCloud routes interactions and the options for configuring ACD processing.