Authenticated web messaging overview
Authenticated web messaging allows only authenticated users to initiate a web messaging session with your agents. The authenticated users must log in to your website before they can send a web message.
Authenticated web messaging provides these benefits for organizations that implement Genesys Cloud web messaging:
- Administrators can limit access so that only authenticated users can initiate or resume a web messaging session on your website.
- Administrators can use the authenticated user’s attributes within Architect flows to personalize the user’s experience. For example, flows can welcome authenticated users with the user’s name.
- Authenticated users can resume their existing web messaging conversations across any browser, wherever they log in to your website.
For more information, see Get started with authenticated web messaging.