Authenticated web messaging attributes

Authenticated web messaging allows only authenticated users to initiate a web messaging session with your agents. These authenticated users must log in to your website before they can send a web message.

After you configure authenticated web messaging, you can access these existing built-in variables in Architect inbound message flows, which store some authenticated user attributes defined as standard Claims by OpenId Connect Reference:

Name Type Collection? Read Only? Description
Message.IsAuthenticated Boolean No Yes Returns a value that indicates whether the message is authenticated. True if the authentication was requested for the message when it enters the queue; otherwise, false. String No Yes The name claim, or the authenticated user’s fully displayed name, including all name parts.
Message.Message.senderAddressInfo.addressDisplayable String No Yes The sub claim, or the subject, a unique identifier of the authenticated user within the identity provider.