Authenticated web messaging attributes
Authenticated web messaging allows only authenticated users to initiate a web messaging session with your agents. These authenticated users must log in to your website before they can send a web message.
After you configure authenticated web messaging, you can access these existing built-in variables in Architect inbound message flows, which store some authenticated user attributes defined as standard Claims by OpenId Connect Reference:
|Message.IsAuthenticated||Boolean||No||Yes||Returns a value that indicates whether the message is authenticated. True if the authentication was requested for the message when it enters the queue; otherwise, false.|
|Message.Message.senderAddressInfo.name||String||No||Yes||The name claim, or the authenticated user’s fully displayed name, including all name parts.|
|Message.Message.senderAddressInfo.addressDisplayable||String||No||Yes||The sub claim, or the subject, a unique identifier of the authenticated user within the identity provider.|