Authenticated web chat overview

With authenticated web chat, only users who have the appropriate credentials and use them to sign in to your website can start Genesys Cloud web chat sessions. Enabling authenticated web chat for your organization requires several general steps:

• Create a widget for web chat.
• Use your web chat deployment key on your website by adding the generated script tag to your website. For more information, see Web chat.
• Create a service on your site that requests authentication signatures from Genesys Cloud. For more information, see Authenticated chat in the Developer Center and the examples at https://github.com/Mypurecloud/authenticated-web-chat-server-examples.

Here’s an article that provides answers to frequently asked questions (FAQs) about Authenticated web chat.