Authenticated web chat FAQs


Can I create a web chat without a deployment?

No. You can create web chats only using the web chat deployment method. For more information about setting up a deployment, see Add a web chat deployment.

Do I have to use authenticated chat?

No. You can use a web chat without requiring authentication. For more information about setting up a deployment, see Add a web chat deployment.

Can I allow both authenticated chat and anonymous chat?

Yes. Create one deployment for authenticated chat and another deployment for anonymous chat. For more information about setting up a deployment, see Add a web chat deployment.

How do I know that authenticated chat requests to PureCloud are only coming from my site?

Your site can request a signature for authenticated chat only if it has a valid OAuth token for your organization. Only you know the credentials for making requests to the PureCloud API on behalf of your organization. As long as you secure your credentials, no one else can make requests to the PureCloud API on your behalf.

What information is sent to PureCloud with a signature request?

You can send as much or as little information as you want. The only required item is the OAuth token.