Authenticated web chat FAQs
Can I create a web chat without a deployment?
No. You can create web chats only by creating a widget. For more information about setting up a widget deployment, see Create a widget for web chat.
Do I have to use authenticated chat?
No. You can use a web chat without requiring authentication. For more information about setting up a widget deployment, see Create a widget for web chat.
Can I allow both authenticated chat and anonymous chat?
Yes. Create one deployment for authenticated chat and another deployment for anonymous chat. For more information about setting up a deployment, see Create a widget for web chat.
How do I know that authenticated chat requests to Genesys Cloud are only coming from my site?
Your site can request a signature for authenticated chat only if it has a valid OAuth token for your organization. Only you know the credentials for making requests to the Genesys Cloud API on behalf of your organization. As long as you secure your credentials, no one else can make requests to the Genesys Cloud API on your behalf.
What information is sent to Genesys Cloud with a signature request?
You can send as much or as little information as you want. The only required item is the OAuth token.