Genesys encourages existing web chat customers to migrate to web messaging.


The following permissions:

  • Directory > All Permissions
  • Web Chat Deployment All 

Turn on this setting to require web chat widget deployments in Genesys Cloud and a deployment key on your website for any web chat configuration on your site. You can use web chat deployments without turning on this setting. 

  • After you turn on web chat deployments, existing website-only web chat configurations stop working and agents stop receiving chats from those website-only configurations.
  • On December 12, 2018, Genesys began removing the website-only web chat configuration method. For more information about the removal, see Deprecation: Website-only web chat configuration.
  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings tab.
  4. Under Contact Center, move the Web Chat Deployments switch to the desired setting:
    • ON — Requires web chat deployments across the organization.
    • OFF — Does not require web chat deployments across the organization.