API learning path

The Genesys Cloud API learning path provides an overview of available Genesys Cloud APIs and their capabilities, as well as information for additional resources and support.

Business objectives:

  • Understand available Genesys Cloud APIs and what they are used for (platform, web hooks, web chat, web service data dip APIs)
  • Make a successful API call
  • Create, update, and delete a Genesys Cloud object using the APIs
  • Understand a sample application making API calls and using the notification service
  • Understand capabilities of the Platform Analytics API
  • Understand available OpenSource resources
  • Navigate resources for additional information, services, and support

Customer requirements:

  • Active Genesys Cloud organization
  • Completion of Genesys Cloud Core Enablement
  • Experience with web request/response, including headers and bodies
  • Familiarity with JSON


Topic Recommended customer roles Resource materials
API Overview & Authentication
  • Developer
API Calls & Notifications
  • Developer
Platform Analytics API
  • Developer
API Sample Application
  • Developer
Resources & Support Review
  • Developer