Series: Create a call flow

Add the inbound flow

Workforce engagement for PureConnect and Genesys Engage users

This Genesys Cloud feature is not available to users from the PureConnect and Genesys Engage platforms.

Users from those platforms can supplement or replace their platform’s workforce engagement features with the robust and scalable features available in Genesys Cloud. For more information about how customers from those platforms use Genesys Cloud features, see the Genesys Cloud Workforce Engagement for PureConnect Solution Guide and the Genesys Engage cloud User Guide.

  1. From the Architect home page, click or hover over the Flows menu and select Inbound Call.
  2. Click  Add. The Create Flow dialog box opens.
  3. In the Name field, enter a unique name for the flow.
  4. (Optional) In the Description field, add a short sentence or phrase to describe this flow.
  5. Click the Default Language list and select the flow's default supported language.
  6. Click the Divisions list and select the division in which to place the flow.
  7. Click Create Flow. The flow's configuration page opens.

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