Add people to your organization - Genesys Cloud Resource Center

Choose one of the following:

Synchronize user entities from the customer’s existing identity management system with Genesys Cloud SCIM (Identity Management). For more information, see About Genesys Cloud SCIM (Identity Management).
Import a CSV file with basic profile information for a group of users.
Add people one at a time as they join your organization.

Note: User accounts can be created before allowing users the ability to log in to their accounts.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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