Add people to your organization - Genesys Cloud Resource Center

Choose one of the following:

Synchronize user entities from the customer’s existing identity management system with Genesys Cloud SCIM (Identity Management). For more information, see About Genesys Cloud SCIM (Identity Management).
Import a CSV file with basic profile information for a group of users.
Add people one at a time as they join your organization.

Note: User accounts can be created before allowing users the ability to log in to their accounts.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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