Add a new supported content profile

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  • Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 4, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 1 Digital Add-on II license
  • Messaging > Supported Content > Add, Delete, Edit, and View permission

    To add a new content profile, perform the following steps:

    1. Click Admin.
    2. Under Message, select Supported Content Profiles.
    3. Click New Content Profile.
    4. In the Profile Name field, enter a name for the content profile.
    5. The Inbound tab is displayed by default. Use the Add File Types to add outbound and inbound files.
    6. To add inbound files, perform the following steps:
      1. Click the Inbound tab. This is the default selection.
      2. Click Add File Types. The Add Inbound File Types pane appears. It displays all the available file types that you can select. 
      3. In the Add Inbound File Types pane, select the file types to allow.
      4. Select a category in the View list. Or, to filter the file types, start typing in the search box. You can select all or select individual files types. A check mark appears next to a selected type.
      5. Click Add Inbound Files. The selected file types appear in the Inbound tab.
    7. To add outbound files, perform the following steps:
      1. Click the Outbound tab. 
      2. Click Add File Types. The Add Outbound File Types pane appears.
      3. In the Add Outbound File Types pane, select the file types to allow.
      4. Select a category in the View list. Or, to filter the file types, start typing in the search box. You can select all or select individual files types.
      5. Select all or select individual files types. A check mark appears next to a selected type.
      6. Click Add Outbound Files. The selected file types appear in the Outbound tab.
    8. Click Create.
    Note: After creating a supported content profile, assign the content profile on your messaging channel integration. If you do not assign a content profile, the integration assigns your current default support content profile.