Add a full day off to an agent in the schedule


You can add a full day of time-off to an agent within a schedule.

  1. Click Admin.
  2. Under Workforce Management, click Schedules.
  3. In the upper right corner, click the Management Unit list and select the desired management unit.
  4. Search for the desired schedule and select it from the list. The schedule editor opens.
  5. (Optional) To change the time zone in which you view data, in the upper right hand corner select the current time zone list.
    Note: By default, the view uses the management unit’s time zone.
  6. Select to highlight the agent or agents for whom you want to add a day off.
    Note: Use Ctrl + click to select multiple agents.
  7. Click the arrow at the end of the Select Action dialog box and select Add Full Day Off. The Add Full Day Off dialog box opens.
  8. Apply to the day off by clicking the Activity Code list and selecting the activity code.
  9. Apply the time off by clicking the calendar icon at the end of the Start Date box and choose the date.
  10. Under Length, use the Hours and Minutes up and down arrows to select the length of the time off.
  11. If the agent will be paid for the full day off, click to change the Counts as Paid Time to Yes.
  12. Optionally add a description for the day off and then click OK.