Use the Communication variable to interact, via one-way communication, with a customer. The caller or chat recipient does not reply to the message.

Add a communication variable to a task sequence

In a task sequence, you can add a communication variable to an Update Data action.

  1. From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
  2. In the Update Data workspace, add a meaningful name to describe the item.
  3. Click the Add update statement button and select Communication.
  4. In the Variable Name field, type the label to identify the variable on tasks.
  5. In the Value To Assign field, click the Expression button and perform one of these steps:
    • Add the expression inline.
    • Click the Large Expression Editor button to open the Edit Expression Editor and build your expression.
  6. (Optional) To add another variable, click the Add update statement button. 
  7. Add an appropriate action to the task sequence and configure it to use the skill variables you created here.