In Architect, create a collection variable in the task editor’s Update Data action. The types of collections you see depend on the flow type that you use. In the Update Data action’s design area, add an update statement and choose to create a Collection. Next, select the collection’s data type. 

On the design form, Architect creates a variable name | value-to-assign pairing. When you enter the Variable Name, Architect creates either a flow-level variable or task-level variable, based on the entry. If the entry matches an existing variable name, Architect uses the existing name instead of creating a variable.

Note: Under Initial Value, you can set the literal value, or from the list choose Use default. When you use the default, the value is NOT_SET.
  1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
  2. Create a new flow or select an existing one. The flow’s configuration page opens.
  3. Select the task and click Click to open. The task editor opens.
  4. From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task editor.
  5. In the Update Data workspace, click the arrow at the end of the Add update statement list and choose Create Collection.
  6. With the Create Collection list still open, select the type of collection you want to create. Options include:
    • ACD Skill Collection
    • Agent/Score Pair Collection
    • Boolean Collection
    • Currency Collection
    • DateTime Collection
    • Decimal Collection
    • Duration Collection
    • Emergency Group Collection
    • External Contact Collection
    • External Organization Collection
    • Group Collection
    • Integer Collection
    • Journey Outcome Collection
    • Journey Outcome Score Collection
    • Journey Segment Collection
    • Journey Session Collection
    • JSON Collection
    • Language Skill Collection
    • Phone Number Collection
    • Prompt Collection
    • Queue Collection
    • Schedule Collection
    • Schedule Group Collection
    • String Collection
    • User Collection
    • Utilization Label Collection
    • Wrapup Code Collection
  7. Configure the values and variables for your collection. For more information, see Update Data action.
  8. Continue building the task per your call flow design.