Active SMS conversation already exists

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You start to send an SMS message and receive the following message: Error message about active SMS conversation

An SMS message interaction from this contact is in a queue or an agent is actively interacting with an SMS message interaction from this contact.

For more information, see Interactions in the client menu and Send an SMS message.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.