Wrap-up rules
Wrap-up rule conditions are evaluated after a call disconnects. Wrap-up actions can update contact columns or append the contact’s number, with or without an expiration date, to the campaign’s first designated do not contact (DNC) list.
| When | Test to see if | Comparator | Value | Perform action if condition | Action |
|---|---|---|---|---|---|
|
After a call is disconnected |
Contact List Column, Phone Type (Home, Cell, and so on), or Wrap-up code |
begins with, contains, ends with, is, or equals |
my value |
is met (Invert Condition = No) or is not met (Invert Condition = Yes) An inverted condition performs an action when the condition is not met. |
Append DNC number, or Update a contact list column |
|
Set Rule Category to Wrap-up |
Set Rule Condition to one of the above |
Select a comparison operator |
Type or select a value |
(Optional) Use the toggle to invert the condition.
|
Select an Action Type |
