Feature deprecation: For more information, see Deprecation: Removal of Adobe data actions integration.

The Adobe data actions integration uses custom actions to act on data in Adobe applications like Adobe Experience Platform.


The Adobe data actions integration allows you to create custom actions that you can use throughout Genesys Cloud to act on data in Adobe. You can use these data actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways. Currently, the integration supports Adobe Experience Platform. 

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You can use several mechanisms to further secure your web service endpoints when you use data actions. These mechanisms help ensure that only data actions and no unrelated parties communicate with your endpoints.


Browse information about common issues. Test data actions for help debugging issues.

Solutions, best practices, and business scenarios 

Learn about solutions and best practices that enable Genesys Cloud customers to make the most of Adobe Experience Platform and Genesys Cloud features.