Series: Email rules

Email rules overview


Email rules allow administrators and contact center managers the flexibility to define specific actions an email flow takes based on predefined criteria. Architect evaluates these conditions at runtime and routes the email accordingly. These rule builders also include an option to generate the expression, which lets users edit and customize expressions.

Rules are banded by AND operators—all specified rules must be met before the conditions are met. These rules do not use the OR operator. However, the Generate expression feature allows you to manually adjust the expressions.

Email builder

Use the email builder to create expressions with canned options based on email properties.

Property Description
Check email body Determines if the body of the email contains the specified string value.
Check email sender domain Determines if the domain part of the sender’s email address contains a specified string value. For example, “example.com” from “john.doe@example.com.”
Check email sender name Determines if the local part of the sender’s email address contains a specified string value. For example, “john.doe” from “john.doe@example.com.”
Check email subject or body Determines if the subject or body of the email contains a specified string value.
Email subject contains Determines if the email subject contains a specified string value.

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