About web chats in the Genesys Cloud embedded clients

Genesys Cloud routes web chat interactions to queues. Agents pick up the chat interactions in the client like any other interaction. 

• Call controls
• Respond to web chat interactions
• Work with auto answer enabled digital interactions
• Co-browse
• Screen share

Administrators can customize how interaction details appear on interactions in the client. Administrators can also add interaction attributes to call logs.

• Interaction attributes for interaction details (Genesys Cloud Developer Center)
• Customize interaction details (Genesys Cloud Developer Center)
• Custom interaction attributes for call logs (Genesys Cloud Developer Center)
• Add interaction attributes to call logs (Genesys Cloud Developer Center)

Agents can use scripts with web chat interactions.

• Scripts

Administrators can add scripts to web chat interactions with Architect flows.

• About Architect
• About scripting

For more information about the integrations, see the main landing page.

• About Genesys Cloud Embeddable Framework

Genesys Cloud routes web chat interactions to queues. Agents pick up the chat interactions in the client like any other interaction. 

• Call controls
• Respond to web chat interactions
• Work with auto answer enabled digital interactions
• Co-browse
• Screen share

Administrators can customize how interaction details appear on the interactions in the client. Administrators can also synchronize interaction attributes to the Salesforce activity records. Limitations exist with Lightning Experience.

• Customize interaction details
• Synchronize interaction attributes with Salesforce activity records
• Lightning Experience

Administrators can customize the screen pop behavior of web chat interactions with a custom attribute in their chat widget.

• Screen pop

Agents can use scripts with web chat interactions.

• Scripts

Administrators can add scripts to web chat interactions with Architect flows.

• About Architect
• About scripting

For more information about the integration, see the main landing page.

• About Genesys Cloud for Salesforce

Genesys Cloud routes web chat interactions to queues. Agents pick up the chat interactions in the client like any other interaction. 

• Call controls
• Respond to web chat interactions
• Work with auto answer enabled digital interactions
• Co-browse
• Screen share

Administrators can map interaction attributes to Zendesk ticket fields. 

• Interaction attributes in Genesys Cloud for Zendesk
• Configure interaction logging

Administrators can customize the screen pop behavior of web chat interactions with a custom attribute in their chat widget.

• Screen pop

Agents can use scripts with chat interactions.

• Scripts

Administrators can add scripts to web chat interactions with Architect flows.

• About Architect
• About scripting

For more information about the integration, see the main landing page.

• About Genesys Cloud for Zendesk

Genesys Cloud routes web chat interactions to queues. Agents pick up the chat interactions in the client like any other interaction. 

• Call controls
• Respond to web chat interactions
• Work with auto answer enabled digital interactions

Agents can use scripts with chat interactions.

• Scripts

Administrators can add scripts to web chat interactions with Architect flows.

• About Architect
• About scripting

For more information about the integration, see the main landing page.

• About Genesys Cloud for Microsoft Teams