Series: Create a call flow

Add the inbound flow

  1. From the Architect home page, click or hover over the Flows menu and select Inbound Call.
  2. Click  Add. The Create Flow dialog box opens.
  3. In the Name field, enter a unique name for the flow.
  4. (Optional) In the Description field, add a short sentence or phrase to describe this flow.
  5. Click the Default Language list and select the flow's default supported language.
  6. Click the Divisions list and select the division in which to place the flow.
  7. Click Create Flow. The flow's configuration page opens.
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