Series: Set up wrap-up codes

Add a wrap-up code

Wrap-up codes are division aware and belong either to a specific division or to the All division. By default, all wrap-up codes that are not specifically tagged to a division, belong to the All division.

  1. Click Admin.
  2. Under Contact Center, click Wrap-Up Codes.
  3. Click Add Wrap-up Code. The Add Wrap-up Code dialog box opens.
  4. In the Name box, enter a unique wrap-up code name. 
  5. In the Description box, enter a description of the wrap-up code
    Note: The length of a wrap-up code must not exceed 256 characters.
  6. Enter the division to which it belongs. You can view the divisions to which you have the necessary permissions to access.
  7. Click Save.

Note: To reduce the time required to look up the wrap-up codes later, Genesys recommends that you do not create wrap-up codes that are similar to the ones existing. Try adding new words as you create new codes.

Set up wrap-up codes :Previous Suggested Article Next Suggested Article: Add a wrap-up code to a queue