Genesys Cloud
Time-based and duration-based conditions in campaign rules

In a future release, Genesys Cloud will allow administrators to define time-based and duration-based conditions in outbound campaign rules.

Evaluation rule changes

Previously, campaign rules could only evaluate performance-based conditions, such as contact or response rates. Administrators had to intervene manually or rely on external scheduling tools to control campaign behavior based on time. With this new feature, campaign rules evaluate:

• Time of day – specify ranges such as 9:00 a.m. to 5:00 p.m.
• Day of the week – create logic that behaves differently on weekdays vs. weekends
• Date ranges – automatically adjust campaign behavior for holidays or special events
• Time zone awareness – apply rules appropriately across regions
• Duration conditions – use the amount of active campaign time as a rule input

Change benefits

This feature gives outbound teams more control, enabling them to automate time-sensitive actions, such as pausing campaigns or changing dialing modes, without manual input. These conditional options help ensure that:

• Campaigns only run during approved or optimal time frames
• Compliance with regional dialing laws and quiet hours
• Reduced need for manual rule management or third-party scheduling systems

Use case examples

• Stop campaigns automatically during holidays
• Apply specific rules during peak calling hours
• Keep weekend and weekday campaign behaviors separate

This enhancement makes outbound operations more precise, compliant, and efficient.