Per minute granularity overview

Prerequisites
  • Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud EX license
  • Workforce Management > Work Plan > Add, Delete, Edit, and View permissions

    Workforce management using the per-minute granularity setting enables customers with employees with precise schedules based on the contracted hours and reduces the need to manually adjust toward the previous 5-minute granularity limit. Per-minute granularity enables you to change the work plan configurations to:

    • Generate or regenerate schedules and work plan flows.
    • Enable customers to schedule employees based on contracted hours without manual correction of schedules that are produced at a five-minute granularity.
    • Help customers with employee contracts that result in per minute paid daily hours to schedule correctly without rounding to the nearest five-minutes. For example, employees are contracted to 38 hours a week over five days, which equals to 7:36 paid hours per day.
    • Import reporting, synchronize between Workforce Management and HRIS, and reduce the number of manual adjustments required to maintain a true view of the schedule.

    The per-minute granularity option is available in the Schedules tab of each business unit in the Business Units page. 

    Note:
    • For more information about setting the per-minute granularity option in the existing business units in the Business Unit page and for new business units in the Add a business unit page, see Add a business unit.
    • For more information about reviewing and modifying the per-minute granularity settings, see Add a work plan configuration.
    • For more information about reviewing and modifying the per minute settings when setting the shift activities, see Set up shift activities.
    • For more information about reviewing and modifying the per minute settings for daily shifts, see Configure the work plan’s daily shift.