Can I sync the presence between Microsoft Teams and Genesys Cloud?

Yes, Microsoft Teams presence updates are pushed to the corresponding Genesys Cloud user. If a Genesys Cloud user is logged into the Genesys Cloud platform, their Genesys Cloud presence displays.

For more information, see the following blueprints:

Update the presence of a Microsoft Teams user based upon Genesys Cloud user presence update
Update the presence of a Microsoft Teams user based upon an inbound interaction

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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