Genesys Cloud FedRAMP region release notes

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View current and past releases	Genesys Cloud release schedule
View Genesys Cloud’s next release	Features coming soon
View feature and platform updates and feature retirements	Announcements
View the Genesys Cloud developer forum	Genesys Cloud Developer Forum
View diagnostic logs	Troubleshoot using the Genesys Cloud Operational Console

Employee productivity

Streamlined navigation and information architecture update

Employee productivity

Streamlined navigation and information architecture update

Customer engagement

Web Messenger support for time slot picker

Workforce engagement

Workforce management override for time-off plan dates

Employee productivity

Streamlined navigation and information architecture update
Improved scripting accessibility tools

Customer engagement

Use the same email domain across multiple Genesys Cloud orgs

Data, analytics, and reporting

Analyze segment and web outcome events in Journey Management
Administrators can now search content from HTML emails

Self service and automation

Preview guides for virtual agents in AI Studio
Configure virtual agents to generate answers from multiple sources

Workforce engagement

Workforce management block scheduling
Adherence and activity code mapping enhancements

Employee productivity

Streamlined navigation and information architecture update
Architect workflows triggered from Outlook Calendar events

Deprecations

Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
Deprecation: Windows 10 OS support for the desktop app

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.