Genesys Cloud FedRAMP region release notes - Genesys Cloud Resource Center

See what’s new in Genesys Cloud FedRAMP region

View current and past releases below. Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.

Data, analytics, and reporting

Improved native voice transcription accuracy for Korean dialect

Employee productivity

Genesys Agent Assist summarization moved to the ACW pane

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Finnish language support

View details

Data, analytics, and reporting

Analytics data masking options
Sentiment and agent empathy analysis for Danish, Finnish, Hebrew, Norwegian, Polish, and Swedish languages (early preview)
Improved sentiment analysis for French and Spanish languages
Agent empathy analysis

Employee productivity

Headset call control buttons in embedded clients

Self service and automation

Intent health in Architect bot flows and digital bot flows

View details

Customer engagement

Architect post-call actions in voice calls
Improved agent utilization for digital transfers
Co-browse for web messaging
Co-browse for voice via Messenger
Deploy Messenger without web messaging
Messenger JavaScript SDK toaster plugin
Messenger co-browse toolbar improvements
Co-browse supports multiple iframes
Co-browse for web messaging read-only fields and buttons

Employee productivity

Conversation summarization with Genesys Agent Assist for Voice
Public APIs for Collaborate chat room management and chat messages

View details

Customer engagement

File attachments via supported content profile

Data, analytics, and reporting

Edit and rerun scheduled exports
Improved native voice transcription accuracy for Spanish dialects

Self service and automation

Introducing the Audio Connector integration
Improved flow size indicator in Architect

View details