Configure SSO identity provider without email address

Genesys Cloud supports various third-party identity providers for single sign-on integrations. The Add a generic single sign-on provider describes how to configure your organization’s identity provider and Genesys Cloud to automate the authentication process. 

Depending on your SSO configuration, your users can log in with an identifier that is not an email address. For such scenarios, when you configure the Genesys Cloud user attributes for your identity provider, modify the attributes that identify the user. To manage the user identities between your identity provider and Genesys Cloud, you can use Genesys Cloud SCIM. For more information, see About Genesys Cloud SCIM (Identity Management).

For example, with Microsoft Entra ID as the identity provider, you can map the following Microsoft Entra ID field to the SCIM field if you do not want to use the email address: