Use the Genesys Cloud desktop app to run WebRTC Media Helper

In addition to using the WebRTC Media Helper with a browser, you can use it with the Genesys Cloud desktop app. To do so, you’ll start the Genesys Cloud desktop app with a special command line switch.

For more information on the desktop app, see About apps.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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