Is there a way to change ringtones for the PureCloud softphone?

Yes. The procedure involves muting the PureCloud Softphone’s default ringtone and then using Ringtones setting in the Genesys Cloud client.

To do so:

  1. Right-click the PureCloud Softphone icon in the taskbar notification area.
  2. Click Options on the PureCloud Softphone menu.
  3. Click Alerting.
  4. Clear the Play ringing on alerting call check box. For more information, see Change PureCloud Softphone settings.
  5. Click OK.
  6. Follow the instructions in Set Genesys Cloud sound preferences to select a ringtone.