Work with dynamically referenced prompts
Dynamically referenced prompts enable you to find a prompt based on its string name at IVR runtime. With this action, you can perform such tasks as:
- Source data from a data dip and play the value back to a caller as part of a prompt.
- Play prompts based on random prompt names pulled from data dips.
- Play a prompt depending on the result of an external API call.
This feature is useful when you have several prerecorded prompts that you want to play to a caller depending on a particular situation. Store the input data mapped to the prompt names in a data table or external database and then reference them from a Call Data action. For example, you have hotels in different locations serviced by individual direct-dial-in numbers (DDI). Map the DDIs to hotel prompt names and store them in a data table. When the customer calls a specific DDI, the flow checks the data table to get the prompt name string. It then uses a Find User Prompt action to retrieve and play the prompt reference.
For more information, see: