Authenticated web chat overview

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

Genesys encourages existing web chat customers to migrate to web messaging.

With authenticated web chat, only users who have the appropriate credentials and use them to sign in to your website can start Genesys Cloud web chat sessions. Enabling authenticated web chat for your organization requires several general steps:

Create a widget for web chat.
Use your web chat deployment key on your website by adding the generated script tag to your website. For more information, see Web chat.
Create a service on your site that requests authentication signatures from Genesys Cloud. For more information, see Authenticated chat in the Developer Center and the examples at https://github.com/Mypurecloud/authenticated-web-chat-server-examples.

Here’s an article that provides answers to frequently asked questions (FAQs) about Authenticated web chat.