Change imported records by means of External Contacts - Genesys Cloud Resource Center

Prerequisites

External Contacts > External Entity > Import permission (included in the Admin role)

Using a bulk import to upload external contact and/or organization information allows you to change field values for those records. You can make manual changes to one or more of those records; however, a later bulk upload replaces your manual changes.

Note: The bulk import process is a one-way sync. Changes that you make to fields in Genesys Cloud are not made to the source CSV file.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.