Note: You can only edit or delete notes that you entered.

For information about the types of notes you can capture for organizations and contacts, see About external organizations, contacts, relationships, and notes. To see the notes that an agent enters during an interaction, view the Interaction History. For more information, see View the interaction history for an organization. 

  1. Click Directory > External Contacts.
  2. (Optional) If necessary, search for the contact.
  3. Click the contact.
  4. In the Notes section, to the right of the note, click More .
  5. Click Edit.
  6. Type the changes you want to make.
  7. Click Save.