Set up default action settings
You can configure default settings for a flow’s actions. You can also override the settings within each action.
Under Settings, click Actions to configure default settings for certain actions.
Action | Timeout | Description and use |
---|---|---|
Collect Input |
No Entry Timeout |
Sets the default amount of time, in seconds, that the system waits for input from the caller when input is necessary. For example, this input could be a menu option or account number. The default no entry timeout is 5 seconds. Click + and – to set the number of seconds the system waits with no entry before timing out. |
Inter-digit Timeout |
Sets the length of time to wait, in seconds, from when the caller presses a digit until the caller presses the next digit. The default inter-digit timeout is 3 seconds. For example, a caller begins to enter a four-digit account number and is distracted after pressing the first digit. After 3 seconds, the system prompts the caller to start data entry over. Click + and – to set the number of seconds the system waits between each entry before timing out. |
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Dial By Extension |
Inter-Digit Timeout |
Similar to the Collect Input’s inter-digit timeout, this control sets the length of time, in seconds, from when a caller presses an extension digit until the caller presses the next digit. The system waits a default of 6 seconds between digits when listening for extension dialing. If a timeout occurs, then Architect reprompts the caller according to the reprompt controls. Click + and – to set the number of seconds the system waits between each entry before timing out. |
Under Settings, click Actions to configure default settings for certain actions.
Action | Timeout | Description and use |
---|---|---|
Call Data Action |
Processing prompt |
Select the default prompt to provide feedback to the user to inform them that the system is processing the request. |
Collect Input |
No Entry Timeout |
Sets the default amount of time, in seconds, that the system waits for input from the caller when input is necessary. For example, this input could be a menu option or account number. The default no entry timeout is 5 seconds. Click + and – to set the number of seconds the system waits with no entry before timing out. |
Inter-digit Timeout |
Sets the length of time to wait, in seconds, from when the caller presses a digit until the caller presses the next digit. The default inter-digit timeout is 3 seconds. For example, a caller begins to enter a four-digit account number and is distracted after pressing the first digit. After 3 seconds, the system prompts the caller to start data entry over. Click + and – to set the number of seconds the system waits between each entry before timing out. |
|
Detect Silence
|
Silence Duration |
Set the amount of continuous silence to wait for the customer reply.
|
Timeout |
Set the total amount of time to wait for continuous silence before the interaction fails and takes the timeout output.
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Dial By Extension |
Inter-Digit Timeout |
Similar to the Collect Input’s inter-digit timeout, this control sets the length of time, in seconds, from when a caller presses an extension digit until the caller presses the next digit. The system waits a default of 6 seconds between digits when listening for extension dialing. If a timeout occurs, then Architect reprompts the caller according to the reprompt controls. Click + and – to set the number of seconds the system waits between each entry before timing out. |
Transfer to Group |
Connect Timeout |
Select the amount of time to wait for the customer to reply before it transfers to a designated group.
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Transfer to Number |
Connect Timeout |
Select the amount of time to wait for the customer to reply before it transfers to a designated telephone number.
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Transfer to User |
Connect Timeout |
Select the amount of time to wait for the customer to reply before it transfers to a designated group.
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Under Settings, click Actions to configure default settings for certain actions. The settings that you can configure depend on the supported flow type.
For the Call Data action, optionally change the default prompt to provide feedback to the user that the system is processing the request.
You can upload a new audio file, record a prompt from your browser, add text-to-speech, or set up an audio sequence. For more information, see Configure prompt resources.