Genesys Cloud self-support

Resource Center

For self-support, open the Resource Center directly on a browser or access the Help menu.

To access the Help menu, click Help in the lower left corner of Genesys Cloud. You can perform the following tasks:

To see information related to a task, clickHelp with this page.
To search for information, click Search help.
To view more help options, click More help.
- To open the Resource Center home page and find what you need, click Resource Center.
- To discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own, click Community.
- To explore Genesys Beyond learning material, click Training.
- To explore community, training, and product resources, click Knowledge Network.
- To contact your organization’s designated recipient of technical and non-technical issues, click Contact Help Center.
- To download Genesys Cloud for Mac and Windows, click Download Desktop Application.
- To learn how Genesys Cloud handles your organization’s sensitive data, click Privacy Policy.
- To learn what’s new in Genesys Cloud, click Release Notes.
- To check the Genesys Cloud version and read the terms and conditions, click About Genesys Cloud.

Genesys Cloud e-learning

Sign up for a free Genesys Beyond account and then, after you receive access, go to the Genesys Beyond Getting Started page for further information.

Genesys Knowledge Network

Refer to the Genesys Knowledge Network, your all-in-one personalized access point for Genesys self-service resources.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.