Genesys Cloud Archive - April 2021

List of the Genesys Cloud release notes published in April 2021.

Contact center

New columns in Interactions view
Coaching added to WEM Upgrade subscriptions

Deprecations

Coaching permissions change
Keyword spotting endpoints deprecation
CIDR IP address range for cloud media services change

Contact center

Introducing development and feedback modules for agents
Gamification start date selection
Transcripts Aggregate API for detected topics
Transcript search API enhancements

Integrations

Multiple certificates for single sign-on providers

Deprecations

Predictive Engagement outcome limitation change
CIDR IP address range for cloud media services change

Platform

Asia Pacific (Mumbai) region deployment

Deprecations

CIDR IP address range for cloud media services change

Contact center

New location for quality management evaluations and surveys
Additional Spanish sentiment analysis support

Platform

Developer Center refresh

Deprecations

CIDR IP address range for cloud media service change

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.