March 2020

March 25, 2020

Contact center

  • Amazon Lex integration in Asia Pacific (Sydney) AWS region

Platform

  • Go SDK

Deprecations

  • ACD routing permissions change postponement
  • WFM forecasting After Call Work and Average Talk Time deprecation postponement
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March 18, 2020

Contact center

  • Search for columns and filters in Performance views
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March 11, 2020

Deprecations

  • Long polling for Genesys Cloud clients and network configurations deprecation postponement
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March 4, 2020

Contact center

  • Performance dashboards improvements
  • Performance dashboards public option
  • Filter for users by group in agents summary views
  • Export view selected columns and order
  • Configure utilization settings per agent or by organization

Deprecations

  • Contact center view in Performance menu deprecation
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