Genesys Cloud Archive - March 2020

List of the Genesys Cloud release notes published in March 2020.

Contact center

Amazon Lex integration in Asia Pacific (Sydney) AWS region

Platform

Go SDK

Deprecations

ACD routing permissions change postponement
WFM forecasting After Call Work and Average Talk Time deprecation postponement

Contact center

Search for columns and filters in Performance views

Deprecations

Long polling for Genesys Cloud clients and network configurations deprecation postponement

Contact center

Performance dashboards improvements
Performance dashboards public option
Filter for users by group in agents summary views
Export view selected columns and order
Configure utilization settings per agent or by organization

Deprecations

Contact center view in Performance menu deprecation

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.