Genesys Cloud - March 11, 2020

Deprecations

Long polling for Genesys Cloud clients and network configurations deprecation postponement

Genesys announced the long polling for Genesys Cloud clients and network configuration deprecation on November 20, 2019 with a February 19, 2020 removal date. Genesys has postponed the removal date. For more information, see Deprecation: Long polling for Genesys Cloud clients and network configurations.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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