March 11, 2020 - Genesys Cloud Resource Center

Deprecations

Long polling for Genesys Cloud clients and network configurations deprecation postponement

Genesys announced the long polling for Genesys Cloud clients and network configuration deprecation on November 20, 2019 with a February 19, 2020 removal date. Genesys has postponed the removal date. For more information, see Deprecation: Long polling for Genesys Cloud clients and network configurations.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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