March 25, 2020


Contact center

Amazon Lex integration in Asia Pacific (Sydney) AWS region

The Amazon Lex integration is now available in the Asia Pacific (Sydney) AWS region, in addition to US East (N. Virginia), US West, and EU (Ireland). For more information, see About the Amazon Lex integration.

Platform

Go SDK

The new Go SDK provides Go developers with a toolkit to build PureCloud applications using Go with the PureCloud APIs. For more information, see Platform API Client SDK – Go in the Developer Center. 

Deprecations

ACD routing permissions change postponement

Genesys announced the ACD routing permissions change on February 19, 2020, with a March 25, 2020 change date. Genesys has postponed the change date to April 1, 2020. For more information, see ACD routing permissions change.

WFM forecasting After Call Work and Average Talk Time deprecation postponement

Genesys announced the WFM forecasting After Call Work and Average Talk Time deprecation on February 19, 2020, with a March 25, 2020 change date. Genesys has postponed the change date to April 22, 2020. For more information, see WFM short-term forecast Average Talk Time and After Call Work metrics.