Genesys Cloud Archive - August 2019

List of the Genesys Cloud release notes published in August 2019.

Contact center

Dynamically referenced queue ID in Architect

Deprecations

Social channel management deprecation removal

Contact center

Set Wrapup Code action enhancement in Architect

Integrations

Genesys Cloud Embeddable Framework for private deployment

Communicate

Genesys Cloud audio management improvement

Platform

AppFoundry free trial offers for premium applications
Bring Your Own Technology billing rates

Deprecations

Classic Agents Performance views deprecation removal
Social channel management deprecation postponement

Communicate

Genesys Cloud Voice EMEA rate decrease

Contact center

Increase timeout limit for Architect email and message flows

Integrations

Amazon Lex integration for inbound web chat flows

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.