August 2019

Contact center

Dynamically referenced queue ID in Architect

Deprecations

Social channel management deprecation removal

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Contact center

Set Wrapup Code action enhancement in Architect

Integrations

Genesys Cloud Embeddable Framework for private deployment

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Communicate

Genesys Cloud audio management improvement

Platform

AppFoundry free trial offers for premium applications
Bring Your Own Technology billing rates

Deprecations

Classic Agents Performance views deprecation removal
Social channel management deprecation postponement

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Communicate

Genesys Cloud Voice EMEA rate decrease

Contact center

Increase timeout limit for Architect email and message flows

Integrations

Amazon Lex integration for inbound web chat flows

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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