August 2019


August 21, 2019

Contact center

  • Set Wrapup Code action enhancement in Architect

Integrations

  • PureCloud Embeddable Framework for private deployment
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August 14, 2019

Communicate

  • PureCloud audio management improvement

Platform

  • AppFoundry free trial offers for premium applications
  • Bring Your Own Technology billing rates

Deprecations

  • Classic Agents Performance views deprecation removal
  • Social channel management deprecation postponement
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August 7, 2019

Communicate

  • PureCloud Voice EMEA rate decrease

Contact center

  • Increase timeout limit for Architect email and message flows

Integrations

  • Amazon Lex integration for inbound web chat flows
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