Genesys Cloud Archive - August 2019
List of the Genesys Cloud release notes published in August 2019.
August 28, 2019

Contact center

  • Dynamically referenced queue ID in Architect

Deprecations

  • Social channel management deprecation removal

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August 21, 2019

Contact center

  • Set Wrapup Code action enhancement in Architect

Integrations

  • Genesys Cloud Embeddable Framework for private deployment

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August 14, 2019

Communicate

  • Genesys Cloud audio management improvement

Platform

  • AppFoundry free trial offers for premium applications
  • Bring Your Own Technology billing rates

Deprecations

  • Classic Agents Performance views deprecation removal
  • Social channel management deprecation postponement

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August 7, 2019

Communicate

  • Genesys Cloud Voice EMEA rate decrease

Contact center

  • Increase timeout limit for Architect email and message flows

Integrations

  • Amazon Lex integration for inbound web chat flows

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