Genesys Cloud Archive - May 2019

List of the Genesys Cloud release notes published in May 2019.

Platform

Introducing Genesys Cloud SCIM
Guest and agent chat APIs

Contact center

Google Cloud third-party TTS engine integration
Export data from IVR flow views
Web chat deployment and documentation changes

Deprecations

Internet Explorer 11 support for Genesys Cloud web app deprecation

Contact center

IVR flow performance views
IVR flow metrics in Analytics API
Architect flow outcome functionality
Architect menu move
Workforce management short-term forecasting enhancement

Deprecations

Classic agents performance views deprecation
Agent dashboard deprecation
Outbound campaign: Detailed attempt history report deprecation

Deprecations

Auditing features in Documents deprecation

Contact center

New Connection column in performance views

Contact center

Interactions panel view improvements
Agent script window improvements

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.