May 2019


May 22, 2019

Contact center

  • IVR flow performance views
  • IVR flow metrics in Analytics API
  • Architect flow outcome functionality
  • Architect menu move
  • Workforce management short-term forecasting enhancement

Deprecations

  • Classic agents performance views deprecation
  • Agent dashboard deprecation
  • Outbound campaign: Detailed attempt history report deprecation
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May 15, 2019

Deprecations

  • Auditing features in Documents deprecation
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May 8, 2019

Contact center

  • New Connection column in performance views
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May 1, 2019

Contact center

  • Interactions panel view improvements
  • Agent script window improvements
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