Genesys Cloud Archive - March 2019

List of the Genesys Cloud release notes published in March 2019.

Contact center

Introducing third-party TTS engine integrations
Queue Activity Detail view improvements
New columns and filters in analytics views
Screen share improvement

Contact center

Web-based surveys
Filter interaction history

Platform

Access control for all regions
Assign roles to a group

Communicate

TCP transport protocol for BYOC Cloud trunks

Contact center

Performance Dashboards
Queue query enhancement in Analytics API
Configure multiple ACD messaging integrations per channel
Change the default country code for phone numbers
Improved fax support for external contacts

Deprecations

Genesys Cloud Bridge integrations deprecation FAQs

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.