March 2019

March 27, 2019

Contact center

  • Introducing third-party TTS engine integrations
  • Queue Activity Detail view improvements
  • New columns and filters in analytics views
  • Screen share improvement
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March 20, 2019

Contact center

  • Web-based surveys
  • Filter interaction history
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March 13, 2019


  • Access control for all regions
  • Assign roles to a group
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March 6, 2019


  • TCP transport protocol for BYOC Cloud trunks

Contact center

  • Performance Dashboards
  • Queue query enhancement in Analytics API
  • Configure multiple ACD messaging integrations per channel
  • Change the default country code for phone numbers
  • Improved fax support for external contacts


  • Genesys Cloud Bridge integrations deprecation FAQs
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