Genesys Cloud Archive - November 2018

List of the Genesys Cloud release notes published in November 2018.
November 28, 2018

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  • Improved Queue Observation API metrics in Queues Activity views
  • Export data from agents evaluation views
  • Export data from Abandon Intervals Metrics view

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November 21, 2018

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  • Co-browse with Shift JIS encoding

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November 14, 2018

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  • IVR dynamically referenced prompts in Architect
  • New wrap-up code views
  • Export data from wrap-up code views
  • Export data from agents summary status views
  • In-progress view export improvements

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