November 2018
November 28, 2018
Contact center
- Improved Queue Observation API metrics in Queues Activity views
- Export data from agents evaluation views
- Export data from Abandon Intervals Metrics view
November 14, 2018
Contact center
- IVR dynamically referenced prompts in Architect
- New wrap-up code views
- Export data from wrap-up code views
- Export data from agents summary status views
- In-progress view export improvements