Genesys Cloud Archive
- November 2018
List of the Genesys Cloud release notes published in November 2018.
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- Improved Queue Observation API metrics in Queues Activity views
- Export data from agents evaluation views
- Export data from Abandon Intervals Metrics view
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- Co-browse with Shift JIS encoding
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- IVR dynamically referenced prompts in Architect
- New wrap-up code views
- Export data from wrap-up code views
- Export data from agents summary status views
- In-progress view export improvements
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