November 21, 2018 - Genesys Cloud Resource Center

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Co-browse with Shift JIS encoding

Developers can now deploy co-browse to Shift JIS encoded websites. This option allows agents to co-browse on websites that encode Japanese characters with Shift JIS. For more information, see Co-browse in the Developer Center and About co-browse in the Resource Center.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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