Genesys Cloud Archive - September 2018
List of the Genesys Cloud release notes published in September 2018.
September 26, 2018
September 12, 2018
Contact center
- Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
- Workforce management agent scheduling enhancements
- Run Now option on reports page
September 5, 2018
Contact center
- View export for Agents Performance and Queue Performance Detail aggregate views
