September 2018


September 26, 2018

Platform

  • Unified search across PureCloud sites
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September 12, 2018

Contact center

  • Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
  • Workforce management agent scheduling enhancements
  • Run Now option on reports page
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September 5, 2018

Contact center

  • View export for Agents Performance and Queue Performance Detail aggregate views
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