Genesys Cloud Archive - September 2018

List of the Genesys Cloud release notes published in September 2018.

Platform

Unified search across Genesys Cloud sites

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Contact center

Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
Workforce management agent scheduling enhancements
Run Now option on reports page

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Contact center

View export for Agents Performance and Queue Performance Detail aggregate views

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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