September 2018

Platform

Unified search across Genesys Cloud sites

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Contact center

Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
Workforce management agent scheduling enhancements
Run Now option on reports page

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Contact center

View export for Agents Performance and Queue Performance Detail aggregate views

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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