September 5, 2018


Contact center

View export for Agents Performance and Queue Performance Detail aggregate views

Contact center managers can now export the data in the Agents Performance Summary and Agents Performance Detail views to a CSV file. They can also now export the aggregate data for a group of queues in the Queue Performance Detail view to a CSV file. Managers can share the exported file with others in the contact center and use it to further analyze contact center performance. For more information, see Export view data.